Slots / Sports
This page explains exactly what data lunatogek collects when you access the lobby, create an account, or connect a payment method such as OVO, GoPay, or QRIS — and how we protect it. Your account data belongs to you; we hold it only as long as it takes to run a secure, functional service.
When you open an account on lunatogek, we collect the information you enter directly — your email address, chosen display name, and the payment channel you link for deposits and withdrawals. If you connect OVO, GoPay, or QRIS, we record the transaction reference needed to match your wallet activity to your account ledger; we do not store full wallet credentials on our servers. We also collect technical signals automatically: the device type, browser session identifiers, and approximate region — not precise location — sufficient to detect unusual access attempts and keep your session stable. Usage data such as which game category you opened or how long a lobby session lasted helps us understand which parts of the catalog are working well. We do not sell this data. We do not share it with advertising networks. We share it only with the payment processors and game studios — Microgaming, Habanero, PlayStar, CQ9, Spadegaming, Bigtime Gaming — whose services you actively use inside the lobby. Data handling is subject to local law and is available where local law permits.
This policy covers data processed directly by lunatogek. It does not extend to third-party services you reach through links on the site, nor to the internal data practices of game studios whose titles appear in the lobby. Understanding the boundary helps you know who to ask when a question arises.
Applies fully. Everything entered during account creation, login events, and wallet linking — including OVO and GoPay references — falls under this policy and is subject to the rights described below.
Applies fully. Deposit and withdrawal records linked to your account, including QRIS scan references, are kept in our ledger and accessible to you through your account dashboard after login.
Partially applies. Game outcome data is processed by the studio — Habanero, CQ9, PlayStar and others — under their own terms. We receive only the result passed back to update your account balance.
Does not apply. If you follow a link to an external payment gateway page or a provider's own site, that destination's privacy terms govern the interaction, not ours. We have no visibility into what they collect.
You have four clear actions available at any time. First, review the data we hold: your account dashboard shows the profile details, linked payment channels, and session history we have on file. Second, correct or update your details: the account settings page has editable fields for display name and contact email; changes take effect immediately. Third, ask a question about how a specific piece of data is used: our support channel is the direct route — raise the question there and we will respond with the relevant detail. Fourth, request deletion of your account and associated records: this is handled through the support contact path shown on this page. Note that some transaction references must be kept for a period to satisfy payment processor obligations; we will tell you which records those are at the time of your request. All of these actions are available where local law permits.
Open the account dashboard after login. Your profile data, linked OVO or GoPay channels, and recent session events are listed there without needing to contact support first.
Head to account settings to update your display name or contact email. The fields are editable and the change saves immediately. For payment channel corrections, use the support path.
If something in your data record is unclear, send the question through our support contact. We respond with a specific answer about the data point you asked about, not a generic reply.
Send a deletion request via the support contact path. We confirm which records we are legally required to retain, then remove the rest. You will receive a written confirmation of what was done.
For any question or request that relates directly to this privacy policy — data review, correction, deletion, or a query about how a specific record is used — the contact paths below connect you to the right place. Each path is handled by the same team; choose the one that fits how you prefer to communicate.
Send your privacy question or data request to our support email. Include your account email address in the message so we can locate your records quickly and respond to the right person.
Open the live chat widget from the account dashboard or the footer of any page. State that your question is a privacy matter at the start of the chat so the agent can route it correctly.
Some actions — reviewing session history or unlinking a payment channel like GoPay — can be started directly inside your account without contacting support. Check the settings section first.
Data handling at lunatogek is built around four practical commitments. We use cookies for session management and catalog navigation state — not for advertising profiling. Account security relies on session tokens that expire on logout; if our system detects a login from an unfamiliar device or region, the session is flagged for verification before granting access. We retain your account data for as long as your account is active; after a deletion request is confirmed, non-obligatory records are removed within the timeframe we confirm in the response. For questions about who specifically has access to your stored data or which systems process it, contact us through the support path — we answer those questions directly rather than routing you to a generic policy document.
We use session cookies to keep your lobby navigation state intact across pages. These are not used for cross-site advertising. You can clear them at any time through your browser; the lobby will reset to default on your next visit.
Each login event is logged with a session identifier and approximate region signal. If an access attempt does not match your usual pattern, verification is required before the account opens. You can review recent login events in your account dashboard.
Active account data is held while your account remains open. Transaction references linked to OVO, GoPay, or QRIS payments may be kept longer where payment processor obligations require it. We confirm the exact retention period at the time of any deletion request.
You can initiate a data correction or deletion request at any time through support. We handle each request individually, confirm what action was taken, and — where data must be retained — explain the specific reason in plain terms.
Below are the questions we receive most often about how lunatogek handles account data, cookies, and privacy requests. If your question is not covered here, use the support contact paths listed in the section above.
We store your account email, display name, linked payment channel references (such as OVO or GoPay transaction IDs), session identifiers, and approximate region signals. We do not store full wallet credentials, precise GPS location, or any data you did not actively provide during account setup.
We share only the data each studio needs to run the game session you opened. That is typically your session token and the bet amount. Studios do not receive your full account profile, payment channel details, or contact email. Their own data practices are covered by their respective terms.
Yes. Log in and open your account dashboard. Your profile details, linked payment channels, and session history are listed there. For a more detailed breakdown — such as raw transaction records — send a request through the support contact path and we will compile the full list for you.
Send a deletion request via the live chat or support email. We confirm which records must be kept under payment processor obligations, then remove the rest. You receive a written confirmation of what was deleted and — where applicable — how long any retained records will be kept.
It applies to the transaction references our system holds — the record that links a GoPay or QRIS payment to your account ledger. The payment itself is processed by the wallet provider, whose own privacy terms govern that step. We have no access to your wallet balance or transaction history outside the lobby.
If your account becomes inactive, your data remains on file unless you submit a deletion request. Once confirmed, non-obligatory records are removed within the timeframe we state in our response. Transaction references that must be kept for payment processor compliance are retained for that period only, then removed.