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These terms set out how your account on lunatogek works, what we expect from you, and what you can expect from us — covering access, transactions through OVO, GoPay, and QRIS, and the content available where local law and eligible regions permit. Read through before you start using the lobby.
By opening and using an account on lunatogek, you agree to the terms described on this page. These terms govern your use of the lobby, your account wallet, and any transaction you initiate — including top-ups processed through OVO, GoPay, or QRIS where those rails are available in your region. Access to certain game categories and payment options depends on local law and the eligible region you are connecting from; we do not extend access where it is not permitted. We may update these terms from time to time. When we do, the revised version is published here with no advance guarantee of individual notification, so we encourage you to check this page when anything changes. Continued use of your account after an update means you have accepted the revised terms. These terms apply to all parts of the site — the game catalog, live casino section, account dashboard, and support channels. They do not override applicable local law. If any clause here conflicts with a binding local regulation, the local regulation takes precedence. Questions about specific clauses can be directed to our support team through the contact paths listed further down this page.
Top-up routes through OVO are available in eligible regions where local law permits. The amounts, limits and confirmation steps shown in your account dashboard at the time of the transaction are the operative ones.
GoPay wallet deposits are subject to the transaction limits and verification steps displayed during the deposit flow. We do not control processing timelines on the wallet provider's side.
QRIS transfers are accepted where the payment rail is enabled for your account. The scan-and-confirm steps shown in your wallet app govern the transfer, not a separate set of lunatogek instructions.
These terms have a defined boundary. Understanding what falls inside and outside their scope helps you know when to consult this page and when another set of rules — such as a third-party payment provider's own policy — applies instead. The four areas below clarify that boundary clearly.
These terms apply fully to your lunatogek account — registration, login, session management, and account suspension or closure. Decisions about account status are made by us under these terms, not by any third party.
Wallet top-ups and withdrawals processed through OVO, GoPay, or QRIS fall within scope in that we set the account-side limits and conditions. The payment provider's own terms govern their side of the transfer separately.
The game catalog — including titles from Microgaming, Habanero, CQ9, Spadegaming, PlayStar, and Bigtime Gaming — is covered by these terms for access and use. Game mechanics and RTP are governed by the individual studios, shown only where a studio exposes that data.
Links or integrations that take you outside our domain — payment apps, studio microsites, or external support tools — are not covered by these terms. We are not responsible for the policies of those external services.
These terms are not one-sided. You have specific actions available to you at any point during your use of the account. Your transaction history is visible inside your account dashboard after login — you can review deposits, withdrawals, and game session records there without contacting support. If any detail on your account profile is incorrect — display name, contact address, linked wallet identifier — you can update it through the account settings section. For anything that cannot be changed through self-service, our support team handles correction requests directly. If you want to close your account, the request goes through the same support channel; we process it under the terms described here and confirm the outcome to the contact address on file. These actions are available to you regardless of your transaction volume or how long your account has been open.
Open your account dashboard after login to see the full transaction and session log. The data shown there is your primary record for any query or dispute you raise with us.
Account settings let you update your profile fields directly. For linked wallet identifiers — OVO, GoPay, QRIS — correction requests that require verification go through support.
If a clause here is unclear or you think something has been applied incorrectly to your account, contact us through the support paths listed below. We respond to policy questions through the same channels as general account help.
Account closure requests are handled by our support team. Submit the request with your registered contact detail; we confirm the closure and the status of any remaining wallet balance as part of the process.
For any question about these terms — or about how a specific clause has been applied to your account — the routes below are available. Use the channel that suits your situation; all of them route to the same policy team.
The live chat button is available from inside your logged-in account. Use it for account-specific questions where you want to reference a transaction ID or session detail from your dashboard.
Send a written query to our support email address listed on the contact page. Email is suitable for detailed policy questions, correction requests, or anything requiring a written record of our response.
The Help Centre inside your account covers common policy questions with step-by-step explanations. Check there first; if the answer is not there, escalate to live chat or email with the reference number shown.
How we manage the information attached to your account is part of these terms. Below are the four areas we think you should understand clearly before using the lobby. If something here prompts a specific question, the support paths above are the right place to take it.
We hold the account details you provide at registration and the transaction records generated by your use of the lobby. We retain this data for as long as your account is active and for a period afterward as required by applicable rules in eligible regions.
We use session cookies to keep you logged in across the lobby and to remember display preferences. These are functional cookies; you can adjust browser cookie settings, but doing so may affect how parts of the account work.
Your account login is your responsibility to keep secure. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account settings to change your credentials, then contact support to flag the session.
To request a correction to stored data, update wallet links, or ask what information we hold for your account, contact us through support email or live chat. We process those requests under the terms set out on this page.
The questions below cover what we hear most often from people reading through this policy. If yours is not here, reach us through live chat or email.
Yes, these terms apply to any account opened and used on lunatogek. Access itself depends on local law and eligible regions — where access is permitted, these terms govern how your account works, including wallet top-ups via OVO, GoPay, and QRIS.
The updated version is published on this page. We do not send individual notifications for every change. Continuing to use your account after an update means you accept the revised terms, so checking this page periodically is worthwhile.
Yes. Your account dashboard shows your deposit, withdrawal, and session history after login. That log is your primary record. If you see something that does not match your own records, contact support with the relevant transaction reference.
Most profile fields are editable in account settings without contacting support. For linked wallet identifiers — such as your OVO or GoPay account — corrections that require identity verification go through our support team via live chat or email.
These terms govern your use of the lunatogek account and catalog. Game content from studios such as Habanero, CQ9, Microgaming, and others is supplied by those studios; their own product terms govern the game mechanics. We cover access; they cover the game itself.
Send a closure request through support — live chat or email both work. We confirm the closure and advise on the status of any remaining wallet balance. The process follows the steps in these terms; there is no penalty for requesting closure.